Adding Documents to a Trouble Ticket

Customer Care |Trouble Tickets |Select Ticket |Add link or Documents tab

Once an individual Trouble Ticket has been opened, you can add (attach) relevant documents to the ticket in one of two ways:

• On the Trouble Ticket's ID screen, click the Add Document link. On the resulting Document Add screen, click Browse and search for the document or file to attach. This action will open a Choose File window in which the document to be attached can be located. Once it has been located, double click on it (or select it), click Open, and then click Attach.

  

• On the top of the Trouble Ticket's ID screen, click the Documents tab to open the ticket's Documents screen (all previously attached document files for the ticket will be listed here). Click Browse and search for the document or file to attach. This action will open a Choose File window in which the document to be attached can be located. Once it has been located, double click on it (or select it), click Open, and then click Attach.

  

The document's title will now be shown as an active link in the trouble ticket Documents area under the heading File Name. In addition, the file will have Tray, Size, Added By,  and Date Added  information displayed.

To open and view an attached document file, click the file's title in the File Name column.    

Still have questions or concerns? Please contact us at Webtop Support.